Nothing like checking your e-mail at the end of the day when you're feelin' good about all you've accomplished and the new customers you've met that day to read one from an unhappy customer. Someone I have worked with for several years is mad because we cut a lighting line (UNDERGROUND, UNMARKED that we didn't install!!) when we were planting two weeks ago. And I told him we could fix it but there would be a charge because it is not our responsibility to not hit things we can't see. Seems like a reasonable policy. Apparently not. So we are going out, at no charge to fix it and hopefully make him a happy customer again.